Regarding the purchase process

Frequently Asked Questions



I did not get a confirmation email after I purchased a product

After a Product is purchased an email is always sent to the email address provided.

Some times antispam programs/software send by mistake the incoming email from Top3Dmodel to a different folder.

How do I download a purchased product?

When a product is purchased an email is sent to the provided email, this email include the purchase ID. This Id allows you to get access to the download page with the link of the files to be downloaded.

What to do about a purchase problem?

Please contact us immediately by sending us an email explaining what the problem is and how can we assist you

Go to Contact Us link, them use the section: Contact Our Support service.

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